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Technical Support Essentials: A Comprehensive Service Helpdesk Training

CPD Certified* | *Free PDF Certificate *| No Hidden Fee| Free Exam | 24/7 tutor support

Royal Course

Summary

Price
£12 inc VAT
Study method
Online
Course format What's this?
Reading material - PDF/e-book
Duration
26 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
Certificates
  • Certificate of Completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Welcome to Technical Support Essentials: A Comprehensive Service Helpdesk Training!

Do you want to start a career in the Technical Support Essentials: A Comprehensive Service Helpdesk Training field, or do you want to develop your skills in this profession? Then this Technical Support Essentials: A Comprehensive Service Helpdesk Training course will provide you with a solid basis to become a confident Technical Support Essentials: A Comprehensive Service Helpdesk Training professional.

This Technical Support Essentials: A Comprehensive Service Helpdesk Training course will provide you with a thorough understanding of the Technical Support Essentials: A Comprehensive Service Helpdesk Training, including important concepts, strategies for using it, and in-depth expertise.

This Technical Support Essentials: A Comprehensive Service Helpdesk Training course is an excellent way to advance your profession. So, what do you have to lose?

Enrol this Technical Support Essentials: A Comprehensive Service Helpdesk Training course right now!

Why do you enrol on this Technical Support Essentials: A Comprehensive Service Helpdesk Training course?

  • Free digital certificates
  • Free assessment
  • Free Tutor Support

Description

Technical Support Essentials: A Comprehensive Service Helpdesk Training Training

This Technical Support Essentials: A Comprehensive Service Helpdesk Training course was created with the help of professionals, and all information is maintained up to date on a regular basis. We've separated this Technical Support Essentials: A Comprehensive Service Helpdesk Training course into multiple lectures, covering all essential elements of a Technical Support Essentials: A Comprehensive Service Helpdesk Training. This Technical Support Essentials: A Comprehensive Service Helpdesk Training course will help you to provide the skills and industry knowledge to further your career.

Curriculum Breakdown of Technical Support Essentials: A Comprehensive Service Helpdesk Training Course

  • Lecture 1: Introduction to Service Helpdesk and Technical Support
  • Lecture 2: Essential Technical Knowledge
  • Lecture 3: Troubleshooting Methodologies
  • Lecture 4: Customer Service in Technical Support
  • Lecture 5: Remote Support and Helpdesk Tools
  • Lecture 6: Resolving Hardware and Software Issues
  • Lecture 7: Network Troubleshooting and Connectivity Issues
  • Lecture 8: Documentation and Knowledge Management
  • Lecture 9: Continuous Improvement and Self-Development
  • Lecture 10: Case Studies and Real-World Scenarios

Certification

You will get a Free digital certificate when you have successfully finished your Technical Support Essentials: A Comprehensive Service Helpdesk Trainingcourse.

Who is this course for?

This course is open to anyone who is interested in the Technical Support Essentials: A Comprehensive Service Helpdesk Training field.

Requirements

This Technical Support Essentials: A Comprehensive Service Helpdesk Training course requires no formal qualifications.

Career path

This Technical Support Essentials: A Comprehensive Service Helpdesk Training course can assist in your employment in this industry.

Questions and answers

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Certificates

Certificate of Completion

Digital certificate - Included

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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